Return consignments

pick@home: return parcels and have them collected free of charge For parcels with existing label

You’ve received your parcel with “My consignments” as requested and now want to return something. Have you received a returns label from your online shop? It allows you to benefit from free collection from your home or another address of your choice.

Return label with the GAS remark 

If your label bears the GAS remark, you can return the parcel free of charge and have it collected. 

Return label with consignment number 99.01…

Do you have a label with a consignment number starting with 99.01...? In this case, you can also have the parcel collected free of charge and pay CHF 1.50 less for postage.

By the way: have you only received the label as an image and you don’t have a printer at hand? With the “pick@home” collection service, the mail carrier will bring you the label on request.

Return parcels and have them collected free of charge:

Register and win

All information about the competition

Here’s how it works Request a collection online

Place the order

Enter the parcel number and select the collection day and delivery location.

Make parcel available

Make parcels available or have them ready for collection

“pick@home” in your pocket Compact, convenient, always at hand

The Post-App makes it even easier to request a collection. Simply scan the barcode number with the Post-App scanner and request a collection.


Register now for more convenience, verify your address – and collecting and dropping off consignments at the branch becomes a thing of the past.

Register and win

The returns collection was so convenient – I now even create parcel labels online for my parcels to my daughter, and have the parcels collected right away too.

Anna Meier, mother, grandmother and a very busy one at that (one of over 2 million users
  • Mail parcels at over 2,800 acceptance points

    You can of course also post your returns and parcels at one of our 2,800 acceptance points in Switzerland.